1. Returns and Exchanges: We regret to inform you that we do not accept returns or exchanges on any items sold through our website. We kindly request that you carefully consider your purchase before placing an order.

2. Exceptional Cases: In extremely rare situations where a return must be made, we will assess the circumstances on a case-by-case basis. Please note that such exceptions are subject to the following conditions:

• Unopened Items: Only unopened items will be eligible for consideration for return. In cases where returns are accepted, the customer is responsible for both the initial shipping costs and the return shipping costs.
• Restocking Fee: In the event that a return is approved, a 10% restocking fee will apply. This fee will be deducted from the refund amount.
• Shipping Responsibility: In cases where returns are accepted, the customer is responsible for both the initial shipping costs and the return shipping costs.

3. Refund Process: Once we receive the returned item and inspect its condition, we will initiate the refund process. Please note that the refund will be issued for the product's cost minus the restocking fee and any shipping charges incurred.

1. Shipping Schedule: Our online store operates 24/7, and we ship Monday through Friday, excluding select holidays. Orders received for products without shipping restrictions on their respective product pages will be processed and shipped within 48 hours of purchase.
2. Customs Fees and Import Taxes: Please be aware that customers are solely responsible for any customs fees or import taxes imposed by their respective countries. These charges are separate from the product price and shipping fees at the time of purchase. We kindly advise our customers to familiarize themselves with their country's customs regulations and any associated costs prior to placing an order.
3. Order Processing and Shipment: We endeavor to process and ship orders promptly. In most cases, shipments will be made within 48 hours of purchase, excluding weekends and holidays. Please note that this processing time is an estimate and may vary depending on order volume and other factors.
4. Pre-Release and Non-Pre-Release Items: If an order contains both pre-release and non-pre-release items, the order will not be shipped until all items become available. To receive non-pre-release items promptly, we recommend placing separate orders for pre-release and non-pre-release items. This will ensure that non-pre-release items are shipped without delay.
5. Tracking and Delivery: Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment. Please note that delivery times may vary depending on the destination and shipping method selected. While we strive to provide accurate estimates, please be aware that unforeseen circumstances or factors beyond our control may occasionally impact delivery times.

Order/Preorder Policy:

Thank you for choosing to shop with us. At Stomping Grounds, we strive to offer you an exceptional shopping experience, and we appreciate your continued support. To ensure transparency and clarity, please review an outline of our Order/Preorder Policy below:

1. Order/Preorder Sales:
   Please note that all orders & preorders sales are FINAL. We kindly ask that you carefully consider your purchase before placing your order.

2. Order Alterations and Cancellations:
   Should you need to make any necessary alterations or cancel your preorder, please be aware that a 10% service fee will apply.

3. Price Increases: 
   Please be aware that market prices may fluctuate after your purchase. If the price of an item increases after your purchase, rest assured that your order will be protected, and you will not be subject to any price increase. Your order will remain at the price it was when you made the purchase and THE PRICE WILL NOT INCREASE.

4. Price Decreases:
   While we strive to provide you with the best deals possible, we are unable to change the price of your purchased item to match any subsequent price reductions in the market/on our site. Please understand that WE DO NOT ALTER PURCHASED ITEM PRICING, regardless of whether market pricing goes up, or down.
   
   
5. Mixed Orders:
   If an order contains an item labeled as a preorder, that order will not be shipped until all items within that order have become available for processing. To receive your items promptly, we highly recommend placing preorders separately from other preorder items that share a different scheduled release date. It's also recommended to purchase preorders separately from items that have already been released. This will ensure that any items purchased are shipped without delay. If you would like to receive all of your items together in one package, please note that you will not see an update to tracking until the last remaining item within the order has reaching it's processing date. The processing date is typically reached sometime right before an items scheduled release date. The release dates for preorder items may be found on the respective product page of the preorder item under it's description.
   
   
6. Promotional Items: 
   Please make note that promotional promo items not mentioned within the product description will not be included with your order by StompingGroundsTCG.com. In the case of a product including a promo within the sealed packaging, it will be noted within the product description and included as expected.
   
   
7. Local Pickups: 
   We process local pickup orders during the business hours of 10am and 5pm PST between Monday and Friday, excluding major holidays. Pickup orders placed will be ready within 24 hours of the time the order was placed. If for some reason your order is not ready after 24 hours of placing your order, please feel free to reach out to us via email (paul@stompinggroundstcg.com) and we will figure out why your order was delayed!
   
   
8. Local Preorders: 
   Preorders made for local pickup will be ready for pickup as soon as our local pickup location opens for business on release day/prerelease day respectively. Orders containing preorder items are not processed and prepared for pickup until all items within the order have become available for processing.
   
   

9. Fraud Alert System:

   At Stomping Grounds, we use a Fraud Alert System powered by an unbiased third party that makes risk assumptions through our system to protect our customers and business. Orders may be flagged and canceled if the system detects potential issues, such as mismatched billing and shipping information, use of VPNs or web proxies, multiple payment attempts, or a past chargeback with our payment processor. If your order is flagged, it will be canceled, as we are unable to fulfill it unless it passes this system. Please note that this is an automated process, and we may not always have specific details about why an order was flagged.

   If your order is canceled due to a fraud alert, it will be automatically restocked per our policy, and we cannot guarantee availability for reorder if the item sells out. To help prevent this, make sure your billing and shipping information match and place your order using a web browser directly through our site. Moving forward, please ensure your order details align to avoid flagging, as we’re unable to assist further with repeated cancellations. If you have questions or need help, feel free to reach out to our team—we’re here to support you!

At Stomping Grounds, your satisfaction is of utmost importance to us. We understand that our order/preorder policy may raise questions, and we genuinely appreciate your understanding and cooperation. If you have any questions or concerns, our dedicated team is always ready to assist you. Please do not hesitate to reach out to us for any assistance you may need.

Thank you for your trust and support.

Sincerely, Stomping Grounds